The small print, in plain words

These terms cover pivoteraclub.com, the free Pivot Score, The Reset and anything else Pivot Era Club sells. By using the site or buying a product, you agree to them.

What you get

Each product page says what is included. The Reset is a self-paced, 7-day online course with lessons and a downloadable worksheet. You get access for as long as we run the course. Nothing is live, and there are no calls or one-to-one coaching unless a product page says so.

Prices and payment

Prices are shown in US dollars at checkout and are one-time payments unless the page says otherwise. Payments are processed by Stripe through our checkout provider, Systeme.io. We never see or store your full card number.

Your account

Your course login is for you. Please don't share it or pass the course materials on. We can close access that is being shared or misused, and we will tell you by email if we do.

Using the materials

You can use the lessons and worksheets for your own life and work. You can't resell, republish or repackage them, or use them to train an AI model. Everything on the site belongs to Pivot Era Club.

What this is not

Pivot Era Club teaches habits and skills. It is general education, not financial, investment, tax, legal, medical or therapeutic advice. We make no promise about income, job offers, raises or any other result. What you get out of it depends on you and your circumstances. If you need advice about your own situation, please talk to a qualified professional.

Liability

We work hard to keep the site and courses accurate and available, but we provide them as they are. As far as the law allows, our total liability to you for any claim is limited to what you paid us for the product in question. Nothing in these terms takes away rights you have under consumer law that can't be excluded.

Changes

We may update these terms. The date at the top of this page shows when they last changed. The version in place when you bought applies to that purchase.

What we collect

When you take the Pivot Score: your answers, plus your first name and email address if you ask for the full report.

When you buy: your name, email address and the details Stripe needs to take the payment. Stripe handles your card. We only see the last four digits and the card type.

When you use the site: basic technical data such as your browser, device and pages visited, and cookies our providers need to run the checkout, logins and email.

Why we use it

To send the report and emails you asked for, deliver what you bought, give you course access, answer your messages, and keep records the law requires (such as sales records). We send emails about the products you signed up for, and every one has an unsubscribe link.

Who we share it with

Only the services that run the business for us:

• Systeme.io hosts the site, checkout, courses and email list.
• Stripe processes payments.

We don't sell your data, and we don't share it with advertisers. Your answers are not used to train AI models.

How long we keep it

Email list details stay until you unsubscribe or ask us to delete them. Purchase records are kept for as long as tax law requires, usually up to seven years.

Your choices

You can unsubscribe from any email in one click. You can also email hello@pivoteraclub.com to see the data we hold about you, correct it, or ask us to delete it. We reply within 30 days. Depending on where you live (for example the EU, UK or California) you may have further rights, including the right to complain to your local data protection authority.

Security

Your data is stored with the providers above, who use encryption and secure data centres. No system is perfect, and we will tell you promptly if something goes wrong that affects you.

14 days, no questions asked. If a product isn't right for you, email hello@pivoteraclub.com within 14 days of buying, from the email address you used at checkout. You don't need to explain why.

We refund the full amount to the card you paid with, usually within 5 working days. Your bank may take a few more days to show it. Course access ends when the refund goes through.

After 14 days, purchases are final, except where consumer law gives you a right to a refund.

Orders placed with a 100% discount code cost nothing, so there is nothing to refund.

Kaia is an AI character. She is not a real person. Pivot Era Club created her, and her look, voice and videos are made with AI tools. People at Pivot Era Club write and check what she says.

She is always presented as AI. Her profiles say so, and every post carries the platform's AI label ("AI info" on Instagram, "AI-generated content" on TikTok).

Kaia has no invented backstory. She has no clients, no income story and no lifestyle to sell. We will never show made-up testimonials, reviews, results or screenshots.

We also use AI tools to help draft and design some course materials. A person reviews everything before it is published.

If anything we publish looks like it isn't clearly labelled as AI, please tell us at hello@pivoteraclub.com and we will fix it.